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The Phifr Guarantee
Provider no-show? Work not as promised? Bad-faith dispute? We mediate every issue and refund customers where appropriate. Every single booking is covered.
No fine print. No phone trees. Just a real person on the other end.
How we verify
Every provider verifies their identity with government ID before they can accept bookings. No anonymous accounts.
Where applicable, we validate business licenses, insurance, and professional certifications.
Reviews can only be left by customers with a completed booking on Phifr. No fakes, no bots, no friends.
Refund policy
Cancel 24+ hours before
Full refund, no questions asked.
Cancel within 24 hours
Partial refund based on provider's cancellation terms (varies by listing).
Provider no-show or cancels
Full refund automatically.
Service not as promised
Open a dispute within 48 hours. We'll mediate and refund where appropriate.
Phifr Guarantee claims
Covered up to the booking amount. We pay out within 7 business days of approving a claim.
See something wrong?
If a listing seems fraudulent, a review feels fake, or a provider violated our terms — let us know. We investigate every report within 24 hours.
Submit a report →